Criteo — Escalation Engineer

Escalation Engineer is the last line before things go really wrong. The job was to stop the flood, protect the business, and keep developers, support and clients talking to each other — and to write code whenever it actually helped.

What I did🔗

• Stop the flood and contain incidents
• Protect the business under pressure
• Handle incidents end to end
• Support the development teams
• Connect the right people with each other
• Write code whenever I could

Interview🔗

I talked about this role in a Medium article.

Tech stack🔗

• git, gerrit, chef, mesos, jenkins
• grafana, kibana, ELK, opsgenie
• Python (Flask, Django), Go, C#, Java, Scala
• Couchbase, Memcached, Mssql, MariaDB
• Hadoop, Hive, Kafka, protobuf, parquet
• kerberos, ldap, slack, jira, confluence